1. What types of Jewellery do you offer?
We offer a wide range of premium Jewellery, including rings, necklaces, bracelets, earrings, and more. Each piece is crafted with high-quality materials to ensure both elegance and durability.
2. Do you offer custom or personalized Jewellery?
At the moment, we do not offer custom or personalized Jewellery. However, we have a beautiful selection of ready-made pieces that are perfect for every occasion.
3. What payment methods do you accept?
We accept major credit and debit cards, as well as PayPal. All transactions are secure, and we ensure that your payment information is protected.
4. How long does shipping take?
Shipping times depend on your location. Once your order is processed, delivery typically takes 2 to 5 days within Australia. International shipping times may vary depending on your country. You will receive tracking information once your order is shipped.
5. Do you ship internationally?
Yes, we offer international shipping. Please note that shipping fees and delivery times will vary depending on your location.
6. Can I return or exchange an item?
Yes, we accept returns within 7 days of receiving your item, provided it is in its original condition and packaging. Please review our Return Policy for more information. To initiate a return, contact us at mario@citytimewatchmaker.com.au.
7. How do I know my Jewellery is authentic?
At Jewellery Time, we are committed to quality and authenticity. All of our Jewellery pieces are made from genuine materials, and we take pride in offering premium products to our customers.
8. What if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact us immediately at mario@citytimewatchmaker.com.au with photos of the issue. We will arrange a replacement or refund at no additional cost.
9. How do I care for my Jewellery?
To keep your Jewellery looking its best, we recommend avoiding exposure to water, chemicals, and prolonged sunlight. Clean your pieces with a soft cloth and store them in a cool, dry place.
10. Do you offer gift wrapping?
Yes, we offer elegant gift wrapping for an additional fee. You can select this option at checkout.
11. How can I contact you for additional questions?
If you have any other questions or need assistance, feel free to contact us at admin@citytimewatchmaker.com.au. We’re here to help!