Shipping policy

Dispatch and delivery:

We have an extremely good track record delivering orders on time and in good condition. We use Australia Post for all deliveries. To follow is a guide of how our dispatch process works and the various dispatch & delivery options. Dispatch times and delivery times are dependent on how you pay, so please read carefully. We will do everything in our power to ensure your order is dispatched in the fastest possible manner.

Due to the number of parcels being dispatched daily, all orders must be paid prior to dispatch.

Australia Post – postcode finder

Payment methods may effect dispatch and delivery times.

Your method of payment will determine how quickly your order is processed. This is due to the online banking rules. Please read the following:

CREDIT CARD

1. CREDIT CARD – payments made by credit card are usually processed immediately. This is the fastest way to order. We can process your order as soon as we confirm your payment in our system. This is an automatic process and will ensure your order leaves us as fast as possible.

2. CREDIT CARD – EXPRESS POST – If you use CREDIT CARD and select Express Postage, your order will be dispatched in the next mail delivery.

If you order and pay before 2.00pm EST, your order will leave the same day as long as it is a business day. Orders placed on the weekend cannot be mailed until the Monday.

If your order & or payment arrives after 3.00pm, your order will be dispatched on the next business working day.

You may not be sure if you are located in a postage zone serviced with express post. Click here to see a list of zones where Express orders can be delivered .

3. CREDIT CARD – REGULAR POST – If you use CREDIT CARD and select Regular Postage, your order will be dispatched within 2-4 business days from date of order.  While we make every effort to dispatch orders in a timely manner, in high periods of demand orders are guaranteed to be dispatched within 30 days from ordering. Credit card payments usually clear in our system the same day. Orders placed on a weekend will be treated as if placed on a Monday.

BPAY

1. BPAY/Bank Transfer – REGULAR POST – payments made by BPAY may take 24 – 48 hours to arrive in our system.  Your order will not be dispatched until your payment is confirmed. Once your payment is confirmed your order will be dispatched within 2-4 business days. While we make every effort to dispatch orders in a timely manner, in high periods of demand orders are guaranteed to be dispatched within 30 days from ordering.  Orders placed on a weekend will be treated as if placed on a Monday.

2. BPAY/Bank Transfer – EXPRESS POST – If you use BPAY and select Express Post, your order will be dispatched after your payment has been confirmed.  Your payment may take 24 – 48 hours to arrive in our system and once we receive confirmation your order will be dispatched within 24 hours.

PUBLIC HOLIDAYS

All public holidays usually delay all orders by 24 hours.

EXPRESS POST NEXT DAY DELIVERY POSTCODE ZONES

Adelaide and Suburbs: 5000-5109; 5111-5113; 5154-5155; 5158-5166; 5800-5999

Brisbane and Suburbs: 4000-4179